Privacy Policy

1. Information we collect

We collect information you give us and information created when you use Hola:

• Account details: name, business name, email, phone number and password
• Professional details: license or certification numbers, insurance certificates and service area
• Background check results, with your consent
• Payment and tax details: bank account and W-9 information
• Job data: reports, photos, video, voice notes, ratings and timestamps
• Device and usage data: app version, device type, crash logs and approximate location while on a job

2. How we use information

We use your information to:

• Verify your identity and credentials
• Match you with job offers near you and during your availability
• Process payouts and meet tax reporting requirements
• Deliver reports to clients and run quality review
• Provide support, send service messages and keep the platform secure
• Improve the app and website

3. Location data

The inspector app uses your location to show directions and confirm arrival at a job. Location is collected only while you have an active job open, and you can turn off location access in your device settings at any time. Some features may not work without it.

4. How we share information

We do not sell your personal information. We share it only as needed to run the service:

• With clients, who receive your name, credentials and the report for their job
• With service providers for background checks, payments, hosting, messaging and analytics, under contracts that limit their use of your data
• With authorities when required by law or to protect the safety of people or property
• As part of a merger, acquisition or sale of assets, with notice to you

5. Data retention

We keep account information for as long as your account is open. Reports and job records are kept for at least as long as required by law and professional record-keeping rules in your state. When information is no longer needed, we delete or de-identify it.

6. Security

We use encryption in transit and at rest, access controls and regular reviews to protect your information. No system is perfectly secure, so please use a strong password and keep your device locked.

7. Your choices and rights

You can review and update your account details in the app at any time. Depending on where you live, you may also have the right to access, correct, delete or get a copy of your personal information, or to opt out of certain processing. To make a request, email privacy@holahomeservice.com. We will not discriminate against you for exercising these rights.

8. Cookies

Our website uses cookies and similar tools to keep you signed in, remember preferences and understand how the site is used. You can control cookies through your browser settings.

9. Children

Hola is not intended for anyone under 18, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. If we make material changes, we will let you know by email or in the app before they take effect.